As you may recall, last month we asked you to tell us about the greatest IT pro you’ve ever met. It could be your boss, your mentor, an expert that you met at a conference…anyone who you’ve personally connected with at least once.
We received plenty of great responses on our blog and our social media platforms. Here’s one story that really stood out to us – and to many other people, as we’ll explain in a moment. This is from long-time RDM user Frank McCourry:
“20 years ago, I was new in the IT business and was assigned the duties of installing a WAN using Adtran CSU/DSU and Cisco 1600 series routers. I had to configure IP and knew nothing about it.
My boss knew nothing other than this was the equipment needed and basically told me to sink or swim. I didn’t have time to take a class on TCP/IP and had no idea what to do, so I called the NOC and explained that I was having difficulty configuring these devices.
Instead of brushing me off, the engineer on the other end gave me a lesson in IP routing and very patiently taught me what I needed to know, all the while helping me complete the job in the process. Not only did I keep my job and impress my boss, but I got a valuable lesson in patience and persistence from a colleague I will never know.
That engineer is my IT hero!“
Frank’s story is a perfect example of the positive difference that IT pros make each and every day. No, they don’t always (or often!) get the credit they deserve. But the DO make an impact – and as we can see in Frank’s case, it can be lasting and even life-changing. Way to go Frank!
Also, we mentioned above that Frank’s story resonated with many IT pros. That’s because after participating in the poll, Frank was inspired to re-post his story on Reddit, and it has since generated a whopping 200 comments! Check it out here. It’s really great stuff and will make your day!
And the Winners Are…
Each month, we randomly choose two poll participants who each get a $25 Amazon gift certificate. This month’s winners are: Jim Zhou and Mark Kraska. Congratulations! Please email me at jdupont@devolutions.net to claim your prize.
Stay Tuned
The October poll is just around the corner, and we think you’re really going to like this one. It has to do with the kind of “unique” support requests you’ve received over the years…stay tuned!