As you may remember, last month we asked you to share your craziest – or just plain dumbest – IT support story.
Before getting to the action, I just want to say this: IT pros are PATIENT people! Wow. Some of the stuff that you guys put up with deserves a medal.
Oh well, even if your users don’t always appreciate your expertise and hard work, rest assured that your fellow IT pros – and everyone here at Devolutions – know how important you are. Without you, the IT infrastructure would have no structure. People would be screaming in their cubicles, panic would erupt, and total anarchy would ensue. You’re the glue that holds the world of work together. Cool, huh?
And now for the responses…
As we hoped, there were many brilliant responses to the poll question here on our blog, and on our other social media platforms. Plus, the question was re-post on Reddit, and it has since received nearly 150 responses! You really should check it out – trust me, you’ll be laughing and crying at the same time.
Overall, the responses were so eye-opening and hilarious that it’s impossible to pick the best ones. However, there was one particular response that caught everyone’s attention, including our CEO David. Here’s what Mark Kraska shared:
“So, yeah...there will be skeptics out there regarding this tale, however, some of you will go..."Yeah, me too". My IT org is way understaffed (like all of you) and we prioritize on business impact unless it's a ticket from the CFO! (Mahogany row exemptions they call it).
We only have a 20MB connection at HQ for 350 people, so we ask that only production related tasks are allowed for internet use. The ticket says: "The network is too slow! Fix it NOW! My Rolling Stones music video is cutting in and out..."
As IT manager, I take the ticket and walk into her office. She says "Fix it before I come back" and walks out of her office. I calmly take her iPhone, turn on Network sharing, switch her laptop network connection to her phone and leave. Two weeks later she tells me the network has been great since I fixed it. (And before you ask...yes we pay for her phone plan...)”
Way to go Mark! You really came through!
DRUM ROLL! And the winners are…
As you know, each month we randomly select two poll participants to receive a $25 Amazon gift certificate. The winners for the September poll are…drum roll, please… Jamie Booth and Todd Klindt! Congratulations. I'll make sure to contact you on Discuss. Also, you can email me at jdupont@devolutions.net and I’ll send the gift certificates your way!
Thanks again for participating! I’ll be posting the November Poll tomorrow, so stay tuned!